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Service & warranty requests
Bought your home from us and something needs attention? Tell us what is going on below. Our service team reviews every request and calls you within one business day to get it on the schedule.
Smell gas, see sparks, or have water pouring in?Call 911 or your utility first, then call us at (830) 742-0905. Use this form for anything that can wait until the next business day.
How it works
- 1. Tell us what is wrongFill out the form with the home's address, what you are seeing, and a photo or two. The more detail, the faster we can sort it out.
- 2. We call youA service coordinator reviews the request, checks the home's warranty status, and calls you within one business day.
- 3. We schedule the fixCovered items go to the factory or our setup crew; anything else gets a straight quote. Either way you know the plan before anyone comes out.
What is covered
Setup and installationLeveling, anchoring, skirting, steps and utility hookups our crew performed. Some settling in the first year is normal, and we come back for it.
Manufacturer warrantyStructural, plumbing, electrical and appliance defects inside the builder's warranty period. We file the claim and coordinate the factory technician for you.
Out of warrantyWe still help. Tell us the issue and we will quote the repair or point you to a contractor we trust in your area.
Rather talk to someone?Our service line is open during store hours.